Payment has been taken twice!

Customer Support posted this on 30 May 2018


If you have a problem paying and need to try again (normally due to entering an incorrect billing address) then you may see more than one payment taken from your bank account.

Please be assured that we have not taken more than one payment. However, your bank will have pre-authorised even the failed payment. That authorisation can last for up to 7 working days before it is automatically lifted by your bank. We cannot remove this from your account as it is not controlled by us. If you would like to remove the pre-authorisation for the failed payment please speak directly with your bank. The money won't have left your account and the funds will simply re-appear once your bank lifts the pre-authorisation.



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Categories: Payment