Check the status of your order by signing into your account and clicking on “My Orders”. If you don’t have an account with us, please check your delivery method and the expected lead times on your order confirmation email. 

Once your order has been dispatched, we’ll send you another email to let you know it’s on the way. If your order hasn’t arrived within the expected timeframe, please contact our customer support team for further assistance.

Next working day delivery is available on a large selection of items, while other items will be delivered within 5 working days. Please view our full delivery timetable here for more information. 

The standard home delivery cost is £4.99 for most items. However, photo prints can be delivered from just £2.99. 

Delivery costs may vary depending on the item you’ve purchased from our website, but will always be shown during the checkout process, just after you’ve entered your shipping address. 

This depends on the items you’ve ordered. Products can arrive from different production centres via different couriers, so there’s a chance your order will arrive as separate parcels. 

Your items will be delivered separately within the timeframe stated on our website. For example, if your order contains a mix of items available for both next-day and 5-day home delivery, the next-day items would still arrive the next day. 

Express next working day home delivery

This is available on selected items ordered before 12pm, Monday to Friday. 

Standard home delivery

Most other items will be delivered within 5 working days, though lead times will depend on the product or service ordered. 

Click & Collect

We offer free in-store Click & Collect on all of our items (more info below).

No, we do not offer home delivery outside of the UK.

You can collect your order at any Max Spielmann store across the UK, simply select your preferred store during the checkout process. This includes all Max Spielmann high street stores, our stores in Tesco and Asda supermarkets and 100+ self-service printing kiosks. 

Click & Collect is always FREE with us! There is no minimum spend required for free in-store collection. 

Personalised products have varying lead times, so please check the estimated collection date in your order confirmation email to find out when your items will be ready. For more information, view our full Click & Collect policy here. 

Yes, you will receive a confirmation email as soon as your entire order is available to collect in-store.

We’ll only send you an email when your entire order is ready to collect. However, some items may be ready sooner, so you can always come into the store and pick them up separately. 

For example, if one item will be ready to collect in 1 hour while others take 5 days, you can still collect it earlier than everything else. 

The colleagues in our stores will simply ask for your name and order number. 

Yes, every item on our website is eligible for free Click & Collect. 

Yes, simply choose Click & Collect as your delivery option and select “Pay In-store” during the checkout process. 

Don’t panic, simply head straight to the account login page, click the “Forgot My Password” button and enter your email address. You’ll then be emailed a link to reset your password. 

Simply log in to your account to view your Account Dashboard. From there, scroll down to “Account Information” and click “Change Password”. You can then easily enter your new password.

Log in to your account and click “My Orders” from the menu. This will show you a complete list of completed and current orders, including order numbers, dates and items. 

This is also where you can view the most up-to-date status of your order.

Once you’ve logged in to your account, scroll down your Account Dashboard page to “Newsletters”. This will show you whether or not you’re subscribed to marketing emails, so simply click “Edit” to subscribe or unsubscribe.

Yes, simply log in to your account and select your Address Book. Just fill out the required fields to add a new default address, or click “Edit” to change an existing address.

Once you’ve saved a project, it will appear in the “My Projects” section of your account. Simply head to that page to view, edit or delete the projects in your collection. 

Projects are saved in your account for 30 days after the last edit date, before it’s then deleted. 

Head over to our Create An Account page, and then enter your name, email address and password to sign up!

Simply fill out this customer support form to let us know you’d like to close your account. 

Your Clubcard points should automatically allocate to the registered Clubcard on your account within 6 weeks of placing your order. Please ensure your Clubcard has been registered with your Tesco Photo account. 

No. Unless they arrive damaged or faulty, personalised items cannot be returned or refunded. Please see our full returns policy for more information. 

You have the legal right to cancel or change your order within 14 days of delivery. Please contact our customer support team with any return/refund requests.

We are unable to offer a refund for mistakes made at the time of ordering or if you change your mind - and it is not always possible to cancel or change Made to Order Items if the production process has already started. 

Your order may be eligible for a return or refund if it arrives damaged or is incorrect. Please contact our customer support team, who will be happy to assist. 

Once a refund has been accepted by our customer support team, it will be back in your account within 5 working days. 

Personalising items is really easy with us. Simply choose your product, click “Create Now” and use our handy online builder to make something special. 

Depending on the product selected, you can easily add photos, text, colours and fonts straight from your phone. 

You’ll see a preview of each item as you personalise it, so you can always make sure you’re 100% happy with your creation before ordering. Some products also offer a full 3D preview. 

Yes, we’ll print exactly what you see in the preview, so make sure to reposition your photos and avoid any silly mistakes!

No, we cannot turn colour photos black and white, so they’ll need to be edited before you upload them.

Yes! Simply open your basket and click “Edit” to make changes to your personalised items.

Upload the photos you’d like to include in your book, click “Advanced Editing” and then select “Autofill”. Your photos will be automatically added to your book in seconds! 

Alternatively, create photo books via the Max Photo App to autofill your book with photos on your phone. 

Once you’ve started your photo book, it’s not possible to then resize it. Remember to select your size before proceeding to the photo book builder. 

Of course! You might want to spend a long time perfecting your photo book, so simply sign in to your account before you get started, click “Save” when creating, name your project, and then come back to it when you’re ready to add more. You can also preview your book before purchasing!

Your photo book project will be saved for 30 days after the last edit date, when it is then automatically deleted. 

Yes, you can upgrade your book to a gloss finish by clicking “Change Product” in the photo book builder. You’ll also be asked whether you want to upgrade to a gloss finish when placing your order.  

All photo books include 20 pages as standard, but you can also add up to 150 extra pages.

Hardcover photo books feature a premium glossy hardback cover, while softcover photo books are far lighter and more flexible.

The start date can be changed on selected photo calendars. You’ll be prompted to change your start date before you start making your calendar. Every calendar will include 12 months, but can start at any time of the year. 

Only selected calendars can be personalised with specific dates and events, so please check the details on each specific product page.

Photos can be uploaded straight from your phone and computer, as well as your Facebook, Instagram, Flickr, Google Drive, Dropbox and OneDrive accounts. 

Simply select the product you’d like to personalise, click “Add Image” and choose where you’d like to upload images from. 

To upload photos directly from social media and cloud storage accounts, you’ll simply need to sign into those accounts to link everything up. 

You can upload JPEG and PNG photo files under 60MB, although we recommend they are under 40MB for the best results. 

When photos appear blurry or out of focus in the preview, this may be how your product looks when printed. We recommend using a different, higher-quality image instead. 

If you’re ordering on the app, some thumbnail images may look blurry, but simply click on each individual image and it will display the correct quality. 

If you get an error message when trying to upload, it usually tells you exactly what’s causing the error. In most cases, your file may be in an unsupported format or simply too large to upload, so please check the properties of your photos to ensure it’s either a JPEG or PNG file under 60MB.

However, if the error message says there has been an internal error, please try uploading your photos again. 

Please note: uploading a large number of photos can take longer, so we advise uploading smaller numbers (maximum 20) at a time. 

Only digital photos can be uploaded, so you’ll need to scan physical photographs onto your computer to use them online. Photographs can be scanned at your local Max Spielmann store!

Photos can be uploaded straight from your phone and computer, as well as your Facebook, Instagram, Flickr, Google Drive, Dropbox and OneDrive accounts. 

Simply select the product you’d like to personalise, click “Add Image” and choose where you’d like to upload images from. 

To upload photos directly from social media and cloud storage accounts, you’ll simply need to sign into those accounts to link everything up. 

You can upload JPEG and PNG photo files under 60MB, although we recommend they are under 40MB for the best results.

When photos appear blurry or out of focus in the preview, this may be how your product looks when printed. We recommend using a different, higher-quality image instead. 

If you’re ordering on the app, some thumbnail images may look blurry, but simply click on each individual image and it will display the correct quality. 

If you get an error message when trying to upload, it usually tells you exactly what’s causing the error. In most cases, your file may be in an unsupported format or simply too large to upload, so please check the properties of your photos to ensure it’s either a JPEG or PNG file under 60MB.

However, if the error message says there has been an internal error, please try uploading your photos again. 

Please note: uploading a large number of photos can take longer, so we advise uploading smaller numbers (maximum 20) at a time. 

Only digital photos can be uploaded, so you’ll need to scan physical photographs onto your computer to use them online. Photographs can be scanned at your local Max Spielmann store! 

Discount codes can be applied in your basket, before you proceed to the checkout. Just enter the code in the box under Discount Codes, click “Apply Voucher” and we’ll let you know if the code has been applied successfully. 

When your discount code isn’t working, you’ll receive an error message which explains what the problem is. 

The most common of these is “Voucher code not valid”, which typically appears if the code has expired, been entered incorrectly* or isn’t applicable to any of the products in your basket. 

Please double-check these details and then try again, but contact our customer support team if the problem persists. 

*Please note: discount codes are not case-sensitive, but please check you haven’t entered any white spacing before or after the code. 

To stay up to date on all the latest offers, discounts and products, simply sign up to our newsletter and you’ll be the first to find out!

We accept all major credit and debit cards, as well as PayPal, Apple Pay and Google Pay. 

All online credit and debit card payments are made via a secure form, and your payment details will never be stored. 

The most common cause of online payment issues is when your entered billing address is different to the address listed at your bank. Please double-check this information and then try again. 

If this problem persists and you’re using one of our supported payment methods, please contact our customer support team. 

When your online payment fails and you need to try again, it might seem as though your bank has taken payment twice. 

Please be assured that we have not taken more than one payment. However, your bank will have pre-authorised even the failed payment. That authorisation can last for up to 7 working days before it is automatically lifted by your bank. We cannot remove this from your account as it is not controlled by us. If you would like to remove the pre-authorisation for the failed payment please speak directly with your bank. The money won't have left your account and the funds will simply re-appear once your bank lifts the pre-authorisation.

Simply sign in to your account and select “My Orders”. Open the order required and select “invoices” at the top of the screen, and you’ll then be able to download or print your order invoice. 

Yes, simply choose Click & Collect as your delivery option and select “Pay In-store” during the checkout process. 

Unfortunately, Tesco gift vouchers and Clubcard points are not valid with Tesco Photo.