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How Can We Help?

How Can We Help?

Ask us a question or search our FAQs in the box above.

Where's my order?

To see where your order is please click here.

Managing Your Account

Where are my uploaded photos?

How do I unsubscribe from marketing emails?

I've forgotten my password!

How do I reset my password?

Where are my Clubcard points?

Product Ordering

Calendars

Change the layout of the photos

Cushions

Cushion Sizes

Photobooks

How to choose your photobook.

How to crop images in Photobook Project?

Is it possible to change the size of the book?

Getting started with a photo book design.

Error Message 'Photos Still Loading'

Prints

Do You Print Passport Photos?

How to change all photo sizes or quantities

Uploading Photos from Photos Library on a Mac

How do I select multiple images to upload from my android phone?

Supported File Types and Maximum Image Size when using our website

Payment

Pay with Tesco Giftcard or Clubcard

Payment has been taken twice!

Shipping & Delivery

Where's my order?

How much does delivery cost?

How long does delivery take?

Why can't I see my recent orders in my account?

Returns & Replacements

Can I cancel my order please?

My order is incorrect or damaged.

I'd like to change my order!